Shipping & Returns Policy
🚚 Shipping
All orders are processed and dispatched within 1 to 2 business days after payment confirmation. Delivery timeframes vary by location — typically 1 to 3 days within Lagos and 3 to 7 business days nationwide. Shipping fees are calculated at checkout based on your location and order size. Tracking details will be shared once your order is dispatched.
💻 Laptops — Returns & Refunds
We offer a 15-day return window from the date of delivery for laptops. Returns are accepted for software-related issues only — such as operating system faults or pre-existing software malfunctions that affect normal use.
The following are not covered:
Physical damage of any kind
Damage caused by drops, liquid spills, or mishandling
Issues resulting from customer modifications or third-party repairs
Change of mind
All returned laptops must be in their original condition with all accessories included.
📱 Phones — Returns & Refunds
We offer a 15-day return window from the date of delivery for phones. Returns are accepted for functional defects that were present at the time of delivery and were not disclosed in the product listing.
The following are not covered:
Physical damage of any kind — cracked screens, broken buttons, bent frames
Liquid or water damage after delivery
Damage from drops or mishandling after receipt
Customer change of mind
All returned phones must be in the same condition as received with all original accessories and packaging.
🖥️ Computer Components — No Returns or Refunds
All computer component sales are final. We do not accept returns or offer refunds on any computer components including processors, RAM, storage drives, graphics cards, motherboards, or power supply units.
Every component is thoroughly tested and verified by our technical team before dispatch — ensuring it is fully functional when it leaves our facility. We strongly advise customers to confirm compatibility before purchasing as all component sales are non-refundable.
🎧 Accessories — Limited Returns
Return eligibility on accessories varies by product. Some accessories are non-refundable and non-returnable, including:
Cables and connectors
Earphones and headphones
Screen protectors and covers
Keyboard covers and skins
Cleaning kits and consumables
Where returns are accepted on accessories, items must be unused, unopened, and returned within 7 days of delivery in original packaging.
📋 General Conditions
Proof of purchase is required for all return requests
All returns must be pre-approved by our support team before being sent back
Items that have been tampered with or repaired by third parties will not be accepted
Return shipping costs are the responsibility of the customer unless the error was ours
Approved refunds are processed within 5 to 7 business days via the original payment method
🔄 How to Return
📞 CONTACT OUR SUPPORT TEAM
If you have any questions about our Shipping & Returns Policy or need assistance with a return, our team is always ready to help:
🏪 Visit Us — come into our store during business hours
📲 WhatsApp — +2347030363501
📧 Email — cysusglobal@gmail.com
🌐 Website — submit a support request through our contact page
📞 Need Help?
Reach us via WhatsApp, email, or visit our store.
Monday — Saturday: 9AM — 6PM | Sunday: 11AM — 4PM
Cysus Global reserves the right to update this policy at any time. Continued use of our platform constitutes acceptance of the current policy.
Cysus Global. Real Tech. Real Trust. Real Value.
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